Refund policy

If your Love Margot purchase isn’t quite right, please review our returns conditions below before contacting us.

How to request a return

Your order number
The item(s) you’d like to return
Your reason for returning
Whether you’d prefer store credit or a partial refund

Eligible change-of-mind returns must be posted back within 7 days of receiving your order. Please contact us promptly so we can provide return instructions.

Wait for approval before sending your return. We’ll provide the correct return address by email—please don’t send items to the address printed on your parcel.

Return conditions

Eligible items must be:

In brand-new condition, unworn and unwashed
Returned with all original tags attached
Free from odours, makeup, lotions, fake tan, deodorant marks and other stains
Neatly packed in their original packaging
Returned with any hygiene liners intact

Please note

The following conditions apply to change-of-mind returns, including requests relating to size or fit:

Sale items are final sale and are not eligible for a refund, store credit or exchange.
Full-priced items purchased at a discounted price during a promotion or flash sale—including Black Friday, warehouse sales, EOFY and birthday sales—are also final sale.
Swimwear bottoms are not eligible for return due to hygiene reasons.
Items purchased using store credit are not eligible for a further change-of-mind return.
We do not offer direct exchanges.
Due to limited stock, we reserve the right to cancel orders containing multiple sizes of the same style to help keep stock available fairly. If we cancel your order, we’ll refund the cancelled items to the original payment method.

These exclusions do not affect your rights under Australian Consumer Law.

Your return options

For eligible change-of-mind returns, you can choose:

Store credit
Receive 100% of the amount paid for your returned items as Love Margot store credit, valid for three years from the date of issue.

Partial refund
Receive a refund to your original payment method, less 20% of the amount paid for each returned item and a $10 deduction per return.

Original shipping charges are non-refundable for change-of-mind returns. Return postage is your responsibility and is separate from these deductions.

If you’d like another size or style, you can use your store credit to place a new order, subject to availability.

International orders

International orders may be subject to customs duties, taxes or import fees depending on your country’s regulations. These charges aren’t included in the price or shipping cost and are the responsibility of the customer.

Sending your return

Please include your order number inside the parcel and use a tracked postage service. Keep your tracking number and proof of postage until your return has been processed.

Once your items arrive, we’ll inspect them against our return conditions and email you with the outcome. Refunds are issued to the original payment method; your payment provider may take additional time to make the funds available.

Faulty or incorrect items

If you receive an incorrect item or believe your item is faulty, email support@lovemargot.shop with your order number, a description of the issue and photos where possible.

We’ll assess the issue and arrange an appropriate remedy under Australian Consumer Law. Where a fault is confirmed, we’ll cover reasonable return postage costs.

Our change-of-mind exclusions, seven-day return window and refund deductions do not apply to remedies you are entitled to under Australian Consumer Law. This includes items purchased on sale, swimwear bottoms and purchases made using store credit.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, you are entitled to have the issue remedied within a reasonable time.

Need help?

Email support@lovemargot.shop and we’ll help you with the next steps.