Refund policy
We hope you love your pieces from Love,Margot. However, if something isn’t quite right, we’re here to assist with returns and exchanges.
Conditions for Returns or Exchanges:
- Items must be unwashed, unworn, and in original condition with the original packaging intact.
- All returns or exchanges must be initiated within 14 days of receiving your order.
- Sale items are final sale and not eligible for returns or exchanges.
- We issue store credit for approved returns - this will be valid for 60 days.
Important Note: Returns showing signs of wear, stains, or damage will not be processed.
Important Note: Hair Accessories are not valid for returns or exchanges due to sanitary reasons.
Associated Costs:
- Return shipping is at the customer's expense.
- Original shipping charges are non-refundable.
- For international orders, all return shipping costs are the customer’s responsibility.
If Your Return Is Not Approved:
- Items not meeting our return criteria will be returned to you.
- Shipping costs for returning non-compliant items will be your responsibility.
International Orders:
- Love, Margot is not responsible for international shipments that are lost in transit.
- Customers are responsible for all shipping costs for international returns or exchanges.
How to Start a Return:
- Contact us at admin@lovemargotthelabel.com with your order number and whether you’d like an exchange or a store credit.
- Once your return request is approved, you’ll receive the return address and detailed instructions.
- Be sure to include your name and order number in the return package.
For Further Assistance:
Reach out to our customer service team anytime at admin@lovemargotthelabel.com
A.C.N. 677 158 735 PTY LTD