Shipping

Australia

New Zealand

Rest of the world

All shipping is sent with Australia Post. Delivery timeframes start once your order has been dispatched.

Order processing

Orders are generally packed and dispatched within 1–2 business days. Please allow extra processing time during collection launches, sale events, promotional periods and public holidays.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

A signature may be required on delivery, so we recommend choosing a delivery address where someone will be available to receive your parcel.

Tracking your order

Your tracking link is included in your shipping confirmation email once your order is on its way.

If you haven’t received your tracking information, please check your junk or spam folder before contacting us at support@lovemargot.shop.

Delivery timeframes and possible delays

All delivery timeframes provided by Love Margot or Australia Post are estimates only. We work closely with our delivery partners to get your order to you as quickly as possible, but delays can occasionally happen for reasons outside our control.

Deliveries to rural or remote areas may take longer than metropolitan deliveries. International orders may also be delayed while they’re processed by customs in the destination country.

If the carrier needs more information to clear your parcel through customs, they may contact you directly. Please respond promptly to avoid further delays.

If your parcel hasn’t arrived within the estimated timeframe, contact the carrier or email us at support@lovemargot.shop and we’ll help.

Incorrect delivery addresses

Please check your delivery details carefully before completing checkout.

If you’ve entered an incorrect address, email us urgently at support@lovemargot.shop. We’ll do our best to update your details if your order hasn’t been processed or dispatched yet, but we can’t guarantee changes.

Once a parcel has been dispatched, we may not be able to redirect it or change the delivery address. Love Margot is not responsible for delivery issues caused by incorrect or incomplete details supplied at checkout, except where required under Australian Consumer Law.

Changing or cancelling an order

We start processing orders soon after they’re placed, so we can’t guarantee that an order can be changed or cancelled once it has been submitted.

If you need urgent help, email support@lovemargot.shop as soon as possible. If your order hasn’t been processed or dispatched yet, we’ll do our best to help.

Lost, stolen or damaged parcels

Once your parcel has been dispatched, delivery is managed by the carrier. If your tracking shows your parcel is delayed, missing, or delivered but you can’t find it, please first check around your property and with household members, neighbours, reception or any safe-drop location.

Then contact the carrier directly to request more information or open an investigation. We’re also happy to help with your enquiry where we can.

Please contact us promptly if your order arrives damaged or you believe it has been lost in transit. Each case is reviewed individually, in line with the carrier’s investigation process and your rights under Australian Consumer Law.

Love Margot can’t provide compensation for delivery issues caused by an incorrect address entered at checkout, a parcel that wasn’t collected, or an unsafe delivery location chosen by the customer, except where required by law.

Pre-order shipping

Pre-order pieces are purchased in the same way as in-stock pieces but are dispatched at a later date. The estimated dispatch period is shown on the product page.

Estimated pre-order dates are given in good faith but may change due to production, freight or customs delays. If the expected dispatch timeframe changes significantly, we’ll contact you at the email address on your order.

Once your pre-order has been dispatched, you’ll receive a shipping confirmation email with tracking.

If your order contains both in-stock and pre-order pieces, we’ll send the in-stock pieces first and the pre-order pieces separately once they arrive. You won’t be charged extra postage for the second shipment.

Returns

For change-of-mind returns, return conditions and faulty items, see our Returns & Refunds page.

Need help?

Email support@lovemargot.shop and we’ll help with the next steps.