FAQs

Welcome to Love Margot. If you can’t find what you’re looking for below, email us at support@lovemargot.shop and we’ll be happy to help.

Sizing & fit

Are bikini tops and bottoms sold separately?

Yes. Every Love Margot bikini top and bottom is sold separately, so you can choose a different size for each and mix and match colours across the collection.

What sizes do you offer?

Our swimwear is available in XXS–L. Skirts and hoodies are available in XS–L or XS–XL, depending on the style. Available sizes are listed on each product page.

What coverage do the bikini bottoms have?

All Love Margot bikini bottoms have a cheeky cut.

Do you have a size guide?

Yes. You’ll find our size guide here, and fit notes and model sizing are included on product pages where available.

I’m between sizes. What do you recommend?

For our hoodies, we recommend sizing up for a relaxed fit. For anything else, email us at support@lovemargot.shop and we’ll help you choose.

Garment care

How should I care for my Love Margot pieces?

Care instructions vary by piece, so please check the care label and the Fabric & Care section on each product page. As a general rule, wash gently in cold water and avoid the tumble dryer to keep your pieces looking their best.

Orders, payment & shipping

What payment methods do you accept?

We accept major credit and debit cards, as well as Shop Pay, Apple Pay and Google Pay. Available options are shown at checkout.

Where do you ship?

We ship across Australia, to New Zealand and to selected international destinations.

International orders may be subject to customs duties, taxes or import fees depending on your country’s regulations. These charges aren’t included in the price or shipping cost and are the responsibility of the customer.

How much does shipping cost?

Australia
Standard shipping (2–8 business days): $10.00
Express shipping (1–4 business days): $15.00
Free standard shipping on Australian orders over $250

New Zealand
International shipping: $24.95

Rest of the world
International shipping: $24.95

See our shipping page for full details.

How long will my order take to arrive?

Orders are generally packed and dispatched within 1–2 business days. Standard shipping within Australia takes 2–8 business days and express takes 1–4 business days once dispatched. Please allow extra time during collection launches, sale events and public holidays.

How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Can I change or cancel my order?

We start processing orders soon after they’re placed, so we can’t guarantee changes. Email support@lovemargot.shop as soon as possible and, if your order hasn’t been dispatched yet, we’ll do our best to help.

What if I entered the wrong shipping address?

Please email support@lovemargot.shop straight away. We’ll do our best to update your details if your order hasn’t been dispatched, but once it’s on its way we may not be able to redirect it.

What if my parcel is lost, delayed or damaged?

First check your tracking and around your property, then contact the carrier. If your parcel is significantly delayed, missing or arrives damaged, email us and we’ll help with the next steps.

How do pre-orders work?

Pre-order pieces are dispatched at a later date, shown on the product page. If your order includes in-stock and pre-order pieces, we’ll send the in-stock pieces first, with no extra postage for the second shipment.

Returns

What is your returns policy?

Eligible change-of-mind returns must be posted back within 7 days of receiving your order, unworn and unwashed, with all original tags and any hygiene liners intact. You can choose 100% store credit (valid for three years) or a partial refund less 20% of the amount paid for each item and a $10 deduction per return. Read our full returns policy.

How do I start a return?

Email support@lovemargot.shop with your order number, the item(s) you’d like to return, your reason for returning, and whether you’d prefer store credit or a partial refund. Please wait for approval before sending your return.

Do you offer exchanges?

We don’t offer direct exchanges. If you’d like another size or style, you can return your item for store credit and place a new order, subject to availability.

What can’t be returned?

Sale items, full-priced items bought at a discount during a promotion, swimwear bottoms (for hygiene reasons) and items purchased with store credit are final sale. This doesn’t affect your rights under Australian Consumer Law.

What if my item arrives faulty or incorrect?

Email support@lovemargot.shop with your order number, a description of the issue and photos where possible. We’ll arrange an appropriate remedy under Australian Consumer Law.

Product availability

Will sold-out pieces be restocked?

Many of our pieces are limited edition, and some are handmade in very small runs, so once they sell out they may be gone for good. Join our newsletter to hear about new arrivals and restocks first.

When does PALOMA launch?

PALOMA, our debut swim collection, launches on Friday 13 November 2026 at 9am (Sydney time). Join the guest list on our homepage to be the first to know.

Community & contact

Where is Love Margot based?

Love Margot is a Sydney-based swim and resort label, designed in Australia.

How can I stay up to date?

Subscribe to our newsletter and follow us on Instagram and TikTok for launches, restocks and behind-the-scenes.

How do I contact you?

Email us at support@lovemargot.shop and our small team will reply within 2–3 business days (excluding public holidays).